Job Description:

JOB RESPONSIBILITIES:

o Support a large MPLS environment providing service to multiple State entities.
o Ensure incidents (open issues) are addressed in alignment with NOC policies and procedures. This includes customer notifications, updates, and escalations.
o Develop post mortem documents and analysis for any issues as required.
o Determine permanent solutions to unique or chronic problems.
o Perform systems monitoring & analysis to provide stable, dependable network services and ensure SLA compliance.
o Provide operations reports and metrics to upper management.
o Train and Mentor Tier 1 and 2 Network Operations Center (NOC) analysts.

MANAGEMENT EXPERIENCE:
 
1. Strong operational experience in a Service Provider environment.
2. Excellent communication and interpersonal skills.
3. Must be able to multi-task and work in a collaborative environment.

TECHNICAL EXPERIENCE:

1. Hands on experience with network management utilities, including monitoring for outages, capacity, performance, and SLA compliance.
2. Minimum 7 plus years experience troubleshooting MPLS/VPN, CEF, LSP, LDP, VRF-Lite. Must be able to verify routing advertisement across the MPLS Backbone.
3. Strong background configuring, installing, troubleshooting, and maintaining: Cisco 65xx and Cisco 76xx using Supervisor 720xx modules.
4. Working knowledge in activating, provisioning, and troubleshooting T1, T3, OC3, OC12 and OC-48 links within the MPLS Core as well as customer facing links.
5. Strong understanding of BGP, OSPF, and EIGRP. Must be very strong with BGP in a service provider environment.
6. Strong working knowledge of MPLS from the Provider Edge (PE) into the core Provider network.

CERTIFICATIONS AND EDUCATION:

CCNP Required
CCIP Required
Prefer CCIE in Routing/Switching OR Service Provider
4 year college degree in CS or electrical engineering is a plus

Applicable Skills:
MPLS Designer, Service Provider, System monitoring, Network management, Troubleshooting, ISG