Entrepreneurial professional services organization requires a full-time experienced technical resource in software application development, systems engineering & architecture. Knowledge of application development life-cycle, processes and methodologies is a must. The candidate must possess a background with proven experience in the deployment and implementation of mission critical solutions in some or most of the following areas.
| Prime Area of Knowledge Interactive Voice Response (IVR) Systems VXML development skills Computer Telephony Integration (CTI) Speech Recognition Systems
Prime Area of Responsibility Software Development (scripting, implementation) Professional Services Management Sales Engineering & Solution Consulting Product Development Management | Complimentary Knowledge Systems Analysis/Debugging ACD/PBX an asset Legacy System Integration |
Prime Platform Skill: Nortel Networks & IVR Generic
Well-rounded telephony professional with demonstrated experience as a “Hands-On” Technologist with an eye for application, services or product development and a “Team Leader” with strong communication skills.
Responsibility for working within a team of Call Center Technology engineers skilled on multiple IVR and CTI platforms, with a focus on developing and supporting custom solutions encompassing a wide variety of back-end integrations as well as several packaged solutions aimed at enhancing call center efficiency.
Detail and process-oriented with a strong focus on ensuring high quality results while meeting or exceeding project technical objectives and maintaining defined budgets and schedules.
Individual must possess a strong command of the English language with strong interpersonal skills and enjoys establishing customer & partner relationships and recognizes the need to provide value to foster such relationships.
Requirements:
ü Proven strong technical software IVR / VXML development abilities.
§ Knowledge of speech recognition (experience implementing/integrating/tuning)
§ VXML and at least one dynamic server side language (JSP, PHP, ASP)
§ Several medium (SMB) to large implementations (SME) - including development, support, tuning, maintenance
ü Knowledge of the Nortel products (VPS, MPS, BCM)
§ PeriProducer, PeriStudio, PeriReporter, CallPilot, Symposium, CCT, CCS, TAPI, HDX
§ Solaris administration, Windows 2000/2003 administration, Linux administration
§ Programming: C, VXML, Java, HTML, PERL, Shell scripting (KSH, BSH, CSH)
§ Minimum 3-5 years experience
ü Ability to articulate and interpret design schemas (call flows, functional specifications, architectural diagrams, etc.) – programming/business-analysis skills including the ability to understand end-to-end call centre environments and technologies.
Compensation:
Competitive package commensurate with relative experience & certifications.
Company benefits plan after 3 months service.
The position is based out ofMontreal therefore relocation costs (if required) will be covered for the right candidate.