Grove Resource Solutions, Inc. (GRSi)
Help Desk Customer Service Representative
MH 1282
Location: Naval Hospital Camp Lejeune (NHCL-CPBC) located on the Marine Corps Base Cherry Point, North Carolina
Security Clearance:
These positions at Camp Lejeune do require U.S. citizenship for purposes of obtaining a security clearance. Eligibility for Secret clearance may also be required from the DoD.
Program Description:
You would work at Naval Hospital Camp Cherry Point Branch Clinic (NHCL-CPBC) located on the Marine Corps Base Cherry Point within the Management Information Department. The hospital is designed to accommodate up to 220 beds, and supports all outlying clinics, pharmacies, and other offices in the area.
The Management Information Department (MID) is tasked with the maintenance and repair of approximately 2500 (500 of these PC's are located at Cherry Point) personal computers (PC’s) as well as associated peripherals, plus a variety of Clinical Business applications. The Management Information Department provides 24-hours by seven days a week support.
Job Description:
This position for Tier One (and limited Tier Two) Help Desk support.The main tasks are fare to provide telephone customer support and create user accounts. You will set up, maintain, troubleshoot, and repair PC’s, peripheral components, and various approved software packages.You will be expected to document all work tickets and their resolution in Remedy or another designated method. Responsibilities may also include the installation/replacement/movement of PC's and printer components. Tasks may require some physical lifting of equipment (Up to 50 lbs). This job is a 40-hour work week during the contract hours of 0630-1800, Monday through Friday, on a rotating schedule. In the future, it is possible that you will also be required to participate in a rotating schedule for 24 Hour Coverage Support. If that occurs, the rotation schedule is approximately every 10 weeks and involves largely remote response.
Knowledge and Tools:
Required: This position is an entry level position and will require a person who is able to provide professional telephone customer support utilizing his/her IT experience in troubleshooting hardware and software issues. Knowledge of Windows 2000, Windows XP and Microsoft Office 2003. Excellent customer service is mandatory You should also be able to multitask.
Desired: Experience with Active Directory User Account Management, Computer Account Management and ActiveRoles Server Console. Experience with remote assistance tools such as Systems Management Server or Dameware. Knowledge of Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology Applicate (AHTLA) a plus.
Required Skills:
Security + Certification
Desired Skills:
A+ Certification
2 years experience
Education:
A.S. or A.A. degree (desired)
Special Notes:
Job does not offer overtime. Need to be able to shift rotations and possible on-call rotation for 24hr Support Coverage.
GRSi is a woman-owned, small business that offers diverse engineering and technology resources to government, military, and high-tech clients. Attentive management and dedicated people have earned GRSi a reputation for high performance on strategic government contracts.