Job Responsibilities:
Support and maintenance of all technology infrastructure components owned and consumed by Ambassador Solutions, Ambassador Studios, and Ambassador Financial. This includes, but is not limited to:
End-User Support- Desk side support and Remote help desk
Desktop, Laptop, and Phone provisioning, configuration, and maintenance
Account and permissions management
Network servers provisioning, configuration, and maintenance
Virtual Infrastructure management (VMs and SANs)
Application management (Email, Database, Web, SharePoint, TFS, etc
)
Backup and disaster recovery planning, maintenance, and emergency management
Network monitoring, Firewall/VPN/IP services management, and security risk auditing
Asset management, Capacity Planning, and Vendor Management
Implementing infrastructure improvements within project lifecycles including network enhancements as well as creating (developing/programming) software enhancements on existing platforms such as SharePoint.
Working closely with the VP of Innovation to refine ideas and approaches for the launch of Ambassador Studios and eventually move into a leadership position within that entity.
Qualifications:
The following qualifications are required for consideration for this role:
Current MCSE or 5 years experience supporting a Microsoft-based network infrastructure with at least 10 servers and 50 users
Experience with direct end-user (developers) support
Proven accomplishment as a driver of multiple concurrent projects
Thrive in a fast-paced environment and able to juggle, shift gears and maintain a sense of humor
Excellent business communication, writing and interpersonal skills
Ability to learn, unlearn, and relearn quickly and with minimum frustration
Proactive and solution-oriented when managing issues
Practiced in negotiating with others in ways that result in win/win agreements and outcomes
Demonstrated analysis/assessment capabilities
Comfortable speaking/presenting/training to medium sized groups which may often include C-Level executives
Creative spirit willing to take appropriate risks to achieve results
The following qualifications are relevant for this role, however they are not all required for consideration:
Experience maintaining the following technologies:
Microsoft Active Directory
Microsoft Exchange Server
Microsoft SQL Server
Microsoft Office SharePoint Server (MOSS)
Microsoft System Center Data Protection Manager
Microsoft Hyper-V Technology, VMWare ESX Server, or Virtual Iron
iSCSI SAN Infrastructures
Interactive Intelligence EIC Server and VoIP SIP Phones
Social Media and various Web 2.0 idioms, strategies, and innovations
Experience developing software with the following technologies:
HTML/JS
MS SQL Server
MS SharePoint Technologies
C# .NET (pref. 3.5)
WPF/Silverlight
Experience with the following processes:
Operating an end-user support help desk
Operating a tier-2 network support desk (for developers)
Leading small teams on projects using PMBok-Based SDLC and Agile-Based Methodologies
Defining vision/strategy and building/executing a plan based on them
Product development, marketing, and support lifecycles
Basic financial reporting and forecasting