Position: Manager, Network & Telecommunications
Type: Full Time
Location: Decatur, IL
Salary: Competitive with bonus and benefits
Job description: Manage a global department of skilled network & telecommunications project managers, engineers, administrators, and support personnel. Ensure smooth operations of global voice/data communications and proactively address issues. Proactively monitor the deployment of new communications infrastructure and provide guidance to maintain scheduled milestones. Facilitate capacity and availability management program and deploy infrastructure communication monitoring capabilities. Conduct employee performance reviews and drive continuous improvement efforts. Maintain global departmental budget and perform other administrative duties. This position reports to the global Director of Infrastructure & Operations.
Main Accountabilities:
Lead the successful deployment and operation of Global network & telecommunication infrastructure including wide/local area data networks, voice systems, voice mail, network accelerators, firewalls and related devices
Manage a team of skilled networking project managers, engineers, administrators, and support personnel
Support adoption of global change initiatives within their department
Direct corporate strategy and ensure compliance of architecture standards, and policies
Direct service providers and vendors to ensure delivery in a secure and cost efficient manner
Technically mentor staff on emerging technology and establish business cases for adoption
Monitor and proactively manage communication capacity making alterations to meet business needs
Architect data and voice network solutions
Establish component monitoring tools to quickly identify emerging issues and take action to resolve
Support Capacity and Availability Management ITIL processes to drive continuous improvements
Assign work tasks to staff meeting project milestones and operational support expectations
Optimize staff allocations to timely deliver projects initiatives; Ensure over allocations are avoided
Coordinate cross functional efforts within the IS/IT management team
Manage employee performance, provide constructive feedback, establish / measure objectives, and conduct career planning sessions
Oversee staff skills development and establish training curriculum per employee
Performance Measures:
On time, on schedule delivery of network & telecommunications projects
Meet annual budget commitments and revise targets as requested
Engaged employees with the right skills and tools to excel at their job function
Cross trained staff avoiding single point of knowledge for a given technology
Managed travel, training, and holidays to ensure appropriate operational support coverage
Infrastructure availability and performance meets business expectations
Minimized business disruptions by proactively monitoring and managing infrastructure
Reduction in non-standard technologies
Proactive management of aged infrastructure
Dimensions:
Cisco is the standard for LAN / SAN switching, routing, fabrics
Avaya is the standard for IP Telephony
BMC Remedy is the IT Service Management toolset
Microsoft Windows Server is the primary operating system running on Hewlett-Packard servers and storage
Microsoft SQLServer is the database standard
SAP is the primary business system driving the most significant infrastructure needs
Domestic and International travel will be required up to 30% of the time
Skills and Knowledge Required:
Excellent technical understanding of communication infrastructure
Technical certifications for communication technologies a plus, CCNA, CCNP, etc.
ITIL Foundations Certified with advanced certifications a plus
Operational Experience with ITIL processes and Expert level knowledge in Availability and Capacity Management
Strong experience managing large enterprise solutions, equipment and architectures with at least 7-10 Years of experience in a global IT service organization
Analytically minded and methodical problem solver
Ability to lead a team of IT professionals and delegate assignments
Good communication and interpersonal skills
Proven track record of successful delivery of IT projects
Excellent understanding of structured project management techniques with the ability to mentor others
University degree in Engineering, Computer Science, or other technical discipline
Experience operating within a multi-cultural environment
- Fluent in English with other spoken languages a plus