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Technical Service Specialist 1 - IA |
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Category : Technical Support Location/City : IA - Des Moines |
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Abilicorp is an experienced recruiting firm that specializes in placing qualified workers with disabilities based on their skills and overall fit. We assist our corporate clients in their quest for the best talent, a diversified workforce and cost-efficiency. Above all, Abilicorp is committed to the success of people with disabilities. Abilicorp is currently seeking candidates for the position of Technical Service Specialist 1 for a major financial services company which provides banking, insurance, investments, and mortgage and consumer finance services. This position is based in Des Moines, IA. - Job Title: Technical Service Specialist 1
- Location: Des Moines, IA
- Schedule: Full-Time
Responsibilities: - Respond to telephone inquiries concerning support, processing or requesting procedures, systems status and network connectivity
- Document and in some cases resolve basic problems regarding business applications and hardware and software
- Record inquiries, repair and service requests, resolve or direct requests to appropriate technical area or vendor
- Track status and follow up to ensure client satisfaction
- Escalate issues to senior staff when solution is unclear
- Report problems with procedures
Requirements: - 2 year degree or High School diploma and 1-2 years experience
- Strong attention to detail is a must
- Excellent ability to multi-task and prioritize appropriately
- Excellent customer service and communication skills.
- Ability to follow processes and ask questions when process can't be followed.
- Must possess a sense of urgency, time management, and customer service skills.
- Experience in working with Microsoft Office.
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