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MaxHire provides 24/7 access to our technical support system, as well as a number of other support options.
The MaxHire User Guide contains detailed procedural guides, troubleshooting tips and information for MaxHire users.
To access the User Guide, click the Help
button in the toolbar. 
For more technical questions and troubleshooting, our online support includes a searchable knowledge base of frequently asked questions. Click Request Support from the Help menu in MaxHire or log in through our web site at http://www.maxhire.net/Support_Home.asp.
To contact MaxHire Technical Support, submit a support ticket. This is quickest way to open a support request. A tracking number is automatically assigned to your issue, and our support staff will contact you by email. Response times are typically under 30 minutes during normal business hours for support requests submitted directly through MaxHire.
To contact MaxHire Technical Support, submit a support ticket. This is quickest way to open a support request. A tracking number is automatically assigned to your issue, and our support staff will contact you by email. Response times are typically under 30 minutes during normal business hours for support requests submitted directly through MaxHire.
In MaxHire, click Help > Online Support.
The MaxHire support site will open. Scroll down
to the Contact Us section and
click the Technical Support link.
The MaxHire support request web page will
open. Enter a detailed description of the problem in the support request
form.
Note
Please provide as much information
as possible when describing the problem (e.g., error messages, record
numbers, database information, etc.)
Click Submit.
If you cannot access our web site, email support@maxhire.net with a detailed description of the problem, and we will assign a tracking number for you.
Requests submitted directly via email may
not reach us as quickly, so please expect more of a delay. During a normal
business hours, you will receive a response within 24 hours after a tracking
number is assigned to the request.
To inquire about an open support ticket, please email support@maxhire.net and reference your ticket number in the subject of the message.
MaxHire offers free training webinars to registered clients on a variety of topics, including a webinar specifically for administrators. You can sign up as often as you need for any webinar.
