Right-click the Taskbar and
click Task Manager.
Problem: I am getting connection errors and/or slow performance while using MaxHire.
If MaxHire is running slowly and you are NOT receiving either Error 512 or Error 5415, the problem is usually related to either your Internet connection or to your computer system resources. If both your Internet connection and system resources are functioning normally, please contact MaxHire Support and we will attempt to replicate your problem by logging into your database.
It is good practice to restart your computer each day to clear out any unused processes that are running behind the scenes or that have crashed in the background.
To check your system resources:
Right-click the Taskbar and
click Task Manager.
In the Task Manager window, click the Performance tab.
If the PF
Usage number (381 MB) is close to or exceeds the first three digits
(523) of the Total Physical Memory
(523,632), then your computer does not have enough memory (RAM) to run
all the programs you currently have open. Contact your company's IT support
person for assistance.
If there are multiple people in your office and you are the only person experiencing this error, it may be due to a slow or unstable Internet connection. A simple test to determine the stability and speed of your Internet connection is to download a file from our web site. You can also use a third party speed test to verify your Internet connection speed: http://www.bandwidthplace.com/speedtest/.
To test your connection speed:
Click the following link and save the file to your desktop: http://www.maxhire.net/Setup_MaxHire.exe
Note download speed, including
any fluctuations or significant delays (more than 3 or 4 seconds).
If your transfer rate speed
is:
5 KB/sec or less: Poor. Not adequate for running MaxHire.
20-60 KB/sec: Typical of low speed DSL
60-120 KB/sec: Typical of high speed DSL and cable modems
If your connection speed is poor (less than 10KB/sec) or the download halts periodically, your Internet connection is not performing adequately and you should run the Windows Traceroute Utility to locate the connection fault.
If your Internet connection is slow or intermittently cutting out, the Windows Traceroute Utility will determine where the problem is occurring.
To run the Windows Traceroute Utility:
Open a Windows command prompt by clicking Start > Run.
In the Open field enter cmd and click OK.
At the C:\ prompt, enter tracert pingtest.maxhire.net.
Press Enter.
Readings approaching 200 milliseconds (ms) or greater indicate a problem with your connection that could compromise MaxHire's performance.
Delays near the top of the list may reflect problems with your local Internet service provider. If this persists, contact your ISP to resolve the problem.
Delays in the middle of the list indicate an Internet backbone experiencing trouble somewhere between your location and MaxHire. This situation is out of everyone's control and will likely resolve itself within an hour or so.
If the delay is at the bottom of the list (at the MaxHire location), please submit a support ticket to alert us to the problem.
Request Timed Out indicates a point of total connection failure.
Note
MaxHire continuously monitors our Internet connection. In the event of any interruption, we generally are aware of it within minutes and will immediately issue a general announcement. Connection failures are typically the result of a faulty ISP connection or an Internet backbone problem and there is no need to alert us.
The following links contain information about the Traceroute program.
If your Internet connection does not improve in a timely manner after contacting your ISP, MaxHire Support can assist you in narrowing down the problem. Please allow a minimum of 24 hours for the problem to resolve itself before requesting additional support.