Welcome to the Knowledge Base

Installation and Connection Questions

Downloading and Installing MaxHire

• Installing and uninstalling the MaxHire client

• I receive error 1935 when I try to install MaxHire

• How do I add or remove a MaxHire user?

Logging on to MaxHire

• I forgot my user name, password or database name

• I get an error code 100 when I try logging on

• I get an error code 300 when I try logging on

• 7 of 7 files download when I open MaxHire but I can't log on

Internet and MaxHire Connections

• I get error 5415 while I'm logged onto MaxHire

• I get error 512 while I'm logged onto MaxHire

• Troubleshooting slow MaxHire connections

• Verifying network connectivity quality using Ping

• 1 of 7 files downloads when I open MaxHire and the connection times out

Firewalls, Proxy Servers and Anti-Spyware Programs

• How do I configure Norton or McAfee Internet Security?

• How do I configure MaxHire with a Proxy Server?

• Anti-Spyware Removal utility recommendations

Outlook and Email Questions

Outlook Add-In Toolbar

• I have installed the Outlook Add-In and can't get it to work

• How do I add the MaxHire toolbar in Outlook?

• Error message ”r;Outlook does not appear to be installed”

• I can't see the MaxHire status columns in Outlook

• The Add-In Toolbar has a Red X and isn't responding

Sending Email through MaxHire

• My email signature doesn't appear in MaxHire

• Email signature displays as HTML code

• There was an unknown error sending your message. Please try again or contact support

• I get an error message telling me that foreign characters will be removed from my email

• Can I send bulk email to candidates via the Placement Log?

• How do I attach vCards to email messages?

• How do I edit the spell check dictionary?

• Understanding notices from the MaxHire Server Agent

• I sent an email through MaxHire and it never arrived

• I get an error 6003 when sending email

• Can I recall an email that I sent from MaxHire?
   

Resumes and Documents

Importing and Sending Resumes

• The resume parsing is not working properly

• How do I import a resume in PDF format

• Resumes aren't being sent on letterhead

• How do I automatically forward resumes into MaxHire to create new candidates?

Forwarding Resumes from Job Boards

• How do I forward resumes from a job board into MaxHire

• I can't find a resume I forwarded from a job board

• The email subject line is truncated when applying from the web site

Documents and Attachments

• Error message "File could not be attached. The file is larger than the maximum allowable size."

• How do I attach a PDF file?

• How do I convert a PDF file into a Word document?

• MaxHire cannot insert letterhead into a document because it is unreadable

• Resumes have incorrect formatting and no letterhead when opened from Outlook

• Why does my formatting change when I paste from an Office application into MaxHire?

• How do I batch convert *.docx files to *.doc?

Screen Resolution and Language Settings

Language and Regional Settings

• I can't see any data in the time or date drop-down menus

• My MaxHire calendar displays the incorrect date

Screen Resolution and Display

• The icons on the MaxHire toolbar are fuzzy and distorted

• I can't see resumes in the resume preview window

• I can't view the demo video clips in the User Guide

• How do I send a screen shot to Support?
   

Deleting and Removing Records

Deleting Records and Removing Records from Lists

• How do I delete a record?

• How do I undelete a record?

Removing Records from Lists

• How do I remove a favorite or saved list without deleting the records?

• How do I remove a record from a list without deleting the record?

• How do I filter my contacts in a company record to only see current employees?
   

Searching

Searching

• I'm getting different search results than my colleague

• How do I find records created by a person who is no longer a MaxHire user?

• How do I find candidates without a default resume?

• Company and linked job do not show on the Desktop under Open Jobs – All Status Levels

• How do I search for records with a user defined check mark?

• How do I find candidates who have opted out of bulk email?

Web Site and Job Boards

Web Site

• How do I link my web site to MaxHire?
   

Candidate Portal

• Candidate Portal Quick Start

• Submit button is unresponsive when posting jobs to the Candidate Portal

Job Board Integration

• How do I post a job from MaxHire to a job board like DICE or Monster?

• CareerBuilder Document Processing Interface (DPI) Instructions

• Data Frenzy

• DICE.com Batch Posting Instructions

• Indeed.com Batch Posting Instructions

• Workopolis FileFeed Posting Instructions

• Yahoo HotJobs Batch Job Import Instructions
   

Data Conversion

Data Conversions

• I have a new database to import

• There is a problem with my data conversion