There is a big difference between software training and business process consulting. When you become a MaxHire customer, you receive a dedicated account manager who learns your business and creates an implementation plan based on your needs and existing workflow. You don’t just get a trainer; you get an expert change management consultant who stays with you for as long as you are a MaxHire customer. The quality and detail of our implementation process is the foundation of the successful relationship we establish with each new customer from the start.

Perhaps the most important part of any change is ensuring the mission-critical data you use in your existing systems is imported into MaxHire properly. Without good data, there is no way you can remain productive. Unlike other vendors, we stage all data conversions so you have the opportunity to proof and make changes to one or more draft data conversions before the final go-live conversion with a fresh data backup. All of our data conversion is done in-house by our senior developers and tailored for every conversion to accommodate your customizations. Your users also benefit from training on a draft conversion of their actual data. We have extensive experience converting data from proprietary databases and over 50 other commercial systems.

Your account manager follows a proven implementation critical path that we have tested, refined, and perfected with hundreds of new clients over the years. This process is designed to eliminate any downtime and to ensure all users know how to use MaxHire before going live, not after. Our structured process works well for companies of all sizes, from one user to hundreds of users, and it ensures we identify your specific needs and meet all of your expectations.

In a productivity-driven industry, time is money. Our technical support team responds quickly to any technical problem or simple feature questions with guaranteed response times under 1 hour and average response times of approximately 15 minutes. All support issues are handled directly by a senior application support engineer so you don’t get escalated through layers of support trying to find someone who can solve your problem. Best of all, all users have direct and unlimited access to technical support so you can remain focused and productive.